StitchPilot.aiSupport Center
How can we help?
Find guides for common issues, or contact our team for account and billing support.
Common topics
Digitizing
Image to Embroidery
- Which image formats work best
- Why my design has too many colors
- Reducing stitch count in the output
- Exporting in PES, DST, JEF, or VP3
Files
Opening embroidery files
- How to open .DST files on any device
- How to open .PES files without software
- Checking stitch count before production
- Understanding file metadata in the viewer
Account & billing
Credits & account
- How the credit system works
- Viewing your credit balance
- Refund and cancellation policy
- Updating account details
Still need help?
Contact our support team
If you can’t find an answer in the guides or FAQ, email us at support@stitchpilot.ai. We respond within 1 business day.