Frequently asked questions

StitchPilot.ai is an AI-powered embroidery platform with three tools: Image to Embroidery (digitizing), Embroidery to Image (rendering), and an Embroidery Viewer. Convert artwork to machine-ready embroidery files, render stitch previews, and share designs for client review — all in the browser.

No. StitchPilot.ai runs entirely in the browser. Upload your files, process them, and download the results — no desktop software, plugins, or app installs required.

Yes, the platform works on mobile browsers. For detailed work like reviewing stitch paths or comparing design options, a larger screen is more comfortable, but all features are accessible on mobile.

Yes. Files generated through StitchPilot.ai are yours to use commercially. You retain full rights to the embroidery output files you create using our service.

Credits are consumed when you use paid features such as Image to Embroidery conversions. Each conversion uses a set number of credits depending on your plan. View your balance in your account dashboard. The Embroidery Viewer is free to use.

Credit expiry depends on your plan type. Subscription credits typically reset on your billing cycle. Purchased credit packs may have a longer validity period. Check your account dashboard for your specific credit expiry details.

We offer refunds on unused credits within 30 days of purchase. Credits that have been used to generate files are not refundable. See our refund policy for full details.

You can cancel your subscription at any time from your account settings. Your access continues until the end of the current billing period. Cancellation stops future charges; it does not trigger a refund of the current period.

StitchPilot.ai supports DST (Tajima), PES (Brother), JEF (Janome), VP3 (Husqvarna Viking / Pfaff), and several other common embroidery formats for upload, viewing, and export.

You can upload PNG, JPEG, and SVG files for Image to Embroidery conversion. SVG and high-resolution PNG files (300 dpi or higher) produce the best digitizing results. Photos and complex gradients are not well-suited for embroidery digitizing.

Upload file size limits depend on your plan. Free and starter plans have lower limits; paid plans support larger files. If you encounter a file size error, check your current plan or contact support.

The digitizing process analyzes color regions and may add underlay colors or split similar colors into separate thread passes. You can reduce the color count by simplifying your source image before uploading — fewer distinct colors in the artwork leads to fewer thread colors in the output.