Legal

Privacy Policy

Last updated: May 2026

This Privacy Policy describes how StitchPilot.ai (“we”, “us”, or “our”) collects, uses, and shares information when you use stitchpilot.ai (the “Service”).

1. Information We Collect

Account information: When you sign in with Google, we receive your name, email address, and profile picture from Google’s OAuth service. We store this to identify your account.

Uploaded files: Images and embroidery files you upload to the Service are processed to provide the conversion or viewing feature you requested. Uploaded files may be stored temporarily on our servers during processing.

Usage data: We collect information about how you use the Service, including pages visited, features used, conversion history, and credit consumption. This helps us improve the Service and debug issues.

Payment information: Payment details are processed by our third-party payment provider. We do not store full payment card numbers on our servers.

Log data: Our servers automatically record information such as your IP address, browser type, referring URLs, and timestamps when you access the Service.

2. How We Use Your Information

To provide, operate, and improve the Service
To manage your account, credits, and billing
To respond to support requests and communications
To detect and prevent fraud or abuse
To send transactional emails (account activity, billing receipts)
To analyse usage patterns and improve our AI models in aggregate

3. Sharing Your Information

We do not sell your personal information. We may share information with:

Service providers: Third-party vendors who help us operate the Service (hosting, payment processing, analytics). These vendors are contractually bound to protect your data.
Legal requirements: If required by law or to protect our legal rights.
Business transfers: In connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in control and applicable privacy terms.

4. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyse usage. You can control cookies through your browser settings. Disabling cookies may affect Service functionality, including login persistence.

5. Data Retention

We retain your account data for as long as your account is active. Uploaded files are stored temporarily during processing and may be retained for a short period for debugging purposes. You can request deletion of your account and associated data by contacting us.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@stitchpilot.ai. We will respond within 30 days.

7. Children

The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

8. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on this page with a revised date. Continued use of the Service after changes constitutes acceptance of the updated Policy.

10. Contact

For privacy-related questions or requests, contact us at privacy@stitchpilot.ai.